tkbad Privacy Policy — How We Handle Your Data

This Privacy Policy ("Policy") describes how tkbad ("we", "us", "our", "the Platform") collects, uses, stores, and shares personal data about you ("Player", "User", "you") when you access or use the tkbad website at tkbad.club and all associated services, game products, betting markets, promotions, and customer support channels. This Policy forms part of our Terms and Conditions and should be read together with that document.

By creating a tkbad account and using the platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you have questions about how your data is handled, please contact us at [email protected] at any time. Our support team responds in both English and Bangla and will address any data-related query within 2 business days.

What Personal Data We Collect

tkbad collects personal data across six broad categories. The specific data points collected within each category are listed below.

How We Use Your Personal Data

tkbad processes personal data for the following specific purposes. We do not use your data for any purpose not listed below without first obtaining your explicit consent.

1. Account management: to create, maintain, and administer your tkbad account, process your deposits and withdrawals, calculate and apply bonuses, and track wagering requirement fulfilment across all game products on the platform.
2. Identity and age verification: to verify that you meet the minimum age requirement of 21 years, to conduct KYC checks as required by our responsible gaming obligations, and to prevent the creation of duplicate or fraudulent accounts.
3. Fraud prevention and security: to detect and prevent fraudulent transactions, money laundering, bonus abuse, automated betting (bot activity), account takeover attempts, and other prohibited activities. This includes automated analysis of betting patterns and transaction behaviour.
4. Responsible gaming: to monitor platform usage against responsible gaming indicators, to apply deposit limits and self-exclusion restrictions set by the player, to identify patterns consistent with problem gambling behaviour, and to provide appropriate intervention resources where a player appears to be at risk.
5. Customer support: to respond to your support queries, investigate complaints, resolve disputes, and maintain a record of support interactions for quality assurance and training purposes. Support communications are retained for a minimum of 24 months from the date of the interaction.
6. Marketing communications (where you have opted in): to send you promotional offers, bonus notifications, seasonal event announcements (including BPL season, Eid, and Pohela Boishakh campaigns), and platform news via SMS to your registered mobile number. You may opt out of marketing communications at any time via your account settings or by emailing [email protected].

Legal Basis for Processing Your Data

For each purpose described above, tkbad relies on one or more of the following legal bases for processing your personal data.

1. Contractual necessity: processing is necessary for the performance of the contract between you and tkbad (your account agreement and these Terms), including account creation, deposit processing, bet settlement, and withdrawal. Without this processing, tkbad cannot provide the service to you.
2. Legitimate interests: processing for fraud prevention, security monitoring, responsible gaming oversight, platform improvement, and anonymised analytics serves the legitimate interests of tkbad and its user base. We apply a balancing test to ensure these interests do not override your fundamental privacy rights.
3. Legal obligation: processing is required to comply with applicable laws, including anti-money laundering (AML) requirements, KYC obligations, and cooperation with law enforcement or regulatory authority requests where tkbad is legally compelled to disclose information.
4. Consent: processing for marketing communications is based solely on your consent, which you provide by opting into promotional messages during registration or via your account settings. Consent for marketing is freely given, specific, and revocable at any time without affecting your ability to use the platform.

Data Sharing and Disclosure

tkbad does not sell your personal data to third parties. We share your data only in the following specific circumstances, and only to the extent strictly necessary for the stated purpose.

1. Payment processors: tkbad shares transaction data (amount, account reference, timestamp) with the payment service providers you use (bKash, Nagad, Rocket, Upay, and card networks via our acquiring bank) to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by contractual data processing obligations with tkbad.
2. Game providers: game providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Jili, PG Soft, and NetEnt) receive a pseudonymised player identifier and session token to authenticate your game session and record outcomes. They do not receive your mobile number, NID, or financial transaction history.
3. Legal and regulatory authorities: tkbad will disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required or compelled to do so by a valid order or subpoena. Where permitted by law, tkbad will notify you of such a disclosure request before complying.
4. Business transfers: in the event of a merger, acquisition, asset sale, or business reorganisation affecting tkbad, player data may be transferred to the acquiring or successor entity as part of the transaction. We will provide advance notice of any such transfer and confirm that the recipient entity will be bound by privacy obligations no less protective than those in this Policy.

Data Retention

tkbad retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply.

1. Active account data (registration data, payment records, betting history, KYC documents): retained for the duration of the account's active status plus a minimum of 5 years following permanent account closure, to satisfy AML record-keeping obligations and to resolve any outstanding disputes or regulatory inquiries.
2. Support communication records: retained for a minimum of 24 months from the date of the most recent interaction in the communication thread, after which they are archived in anonymised form for quality assurance purposes.
3. Device and technical session data (IP logs, browser data): retained for a maximum of 12 months in identifiable form for security and fraud detection purposes, after which logs are either deleted or fully anonymised. Anonymised aggregate traffic data may be retained indefinitely for platform analytics.

Cookies and Tracking Technologies

The tkbad platform uses cookies and similar tracking technologies (local storage, session tokens) to enable core functionality, improve performance, and analyse usage patterns. The following types of cookies are used.

1. Essential cookies: strictly necessary for the platform to function. These include session authentication tokens (which keep you logged in during a gaming session), security tokens (which protect against cross-site request forgery), and language preference cookies. These cookies cannot be disabled without breaking core platform functionality.
2. Performance and analytics cookies: used to collect anonymised data about how players navigate and interact with the platform — including which game categories are most visited, where players drop off during the deposit flow, and average session duration by device type. This data is used to improve the platform experience for Bangladesh mobile users. No personally identifiable information is included in analytics data.
3. Functional cookies: used to remember your preferences and settings between sessions, including preferred deposit channel, responsible gaming limit settings, and notification preferences. Functional cookies do not track your activity across other websites.

Data Security

tkbad implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes: 256-bit SSL/TLS encryption for all data transmitted between your device and our servers; encrypted storage of KYC document images and sensitive account data at rest; strict internal access controls limiting which staff members can access identifiable player data; two-factor authentication requirements for all platform administrator accounts; and regular security audits and penetration testing of our systems.

While we take all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, tkbad will notify affected players without undue delay and will take all necessary steps to contain the breach and prevent recurrence. If you suspect that your tkbad account has been accessed without your authorisation, contact [email protected] immediately.

Your Data Rights

As a tkbad player, you have the following rights in relation to your personal data. To exercise any of these rights, email [email protected] with the subject line 'Data Rights Request'. We will respond within 7 business days.

• 👁️
  Right to AccessYou may request a copy of the personal data tkbad holds about you, including your registration data, transaction history, KYC records, and support communication records.
• ✏️
  Right to RectificationIf any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or completed. Account details such as your registered mobile number may require re-verification before being updated.
• 🗑️
  Right to ErasureYou may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing is unlawful. This right is subject to exceptions where retention is required by law (e.g. AML record-keeping obligations) or to resolve an outstanding dispute.
• ⛔
  Right to ObjectYou may object to processing of your personal data where tkbad relies on legitimate interests as the legal basis. You may also object to processing for direct marketing purposes at any time, without needing to give a reason — marketing opt-outs take effect immediately.
• 📤
  Right to Data PortabilityWhere processing is based on your consent or on contractual necessity, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format (CSV or JSON). This right covers registration data and transaction history.
• 📧
  How to Contact UsEmail [email protected] with subject 'Data Rights Request'. Our team responds in English and Bangla within 7 business days. For urgent account security concerns, include 'URGENT' in the subject line.

Marketing Communications and Opt-Out

tkbad may send you promotional SMS messages to your registered mobile number if you opted into marketing communications during registration or subsequently via your account settings. Marketing messages may include: welcome bonus offers, deposit match promotions, free spin campaigns, seasonal event promotions (BPL, IPL, Eid, Pohela Boishakh), VIP loyalty programme updates, and platform feature announcements. We do not send marketing messages by email — all marketing communications are delivered via SMS to your Bangladesh mobile number only.

You may withdraw your consent to marketing communications at any time by: (a) updating your notification preferences in your account settings dashboard; or (b) emailing [email protected] with the subject line 'Unsubscribe from Marketing'. Opt-out requests are processed within 24 hours. Opting out of marketing does not affect your ability to receive transactional messages (deposit confirmations, withdrawal notifications, security alerts) which are sent regardless of marketing preference.

Children's Privacy

The tkbad platform is strictly intended for adults aged 21 and above. tkbad does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately delete that data and close the associated account. If you are a parent or guardian and believe that a person under 21 in your care has registered a tkbad account, please contact us immediately at [email protected] so we can take appropriate action. We take underage gambling prevention seriously and co-operate fully with any reports of minor account access.

Third-Party Links and Services

The tkbad platform integrates third-party game content from licensed providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others). When you launch a game provided by a third party, you may be subject to that provider's own privacy practices in relation to your in-game activity. tkbad ensures that all game provider integrations are governed by data processing agreements that restrict providers to using your data solely for game operation purposes. tkbad is not responsible for the privacy practices of external websites that may be referenced in promotional content or that link to tkbad.club — always review the privacy policy of any external site you visit.

Changes to This Privacy Policy

tkbad reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, we will notify registered players via SMS to their registered mobile number and by posting a prominent notice on the tkbad platform homepage at least 7 days before the changes take effect. The updated Policy will display the revised effective date at the top of the page.

Your continued use of the tkbad platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to a revised Policy, you must cease using the platform and may request account closure by emailing [email protected]. We recommend bookmarking this page and reviewing it periodically to stay informed of how your data is handled.

Contact Us About Privacy

For any questions, concerns, or requests relating to this Privacy Policy or the personal data tkbad holds about you, please contact our support team at [email protected]. Please include 'Privacy Query' in your subject line so we can route your message to the appropriate team member. We respond in both English and Bangla and aim to address all privacy-related queries within 2 business days during Bangladesh Standard Time (BST, UTC+6) business hours. For formal data rights requests (access, erasure, portability, objection), use the subject line 'Data Rights Request' as described in the Your Data Rights section above.